Troubleshooting

Our drivers education videos can be viewed via Flash player in your desktop browser or HTML5 video on mobile devices. Before you begin troubleshooting, ensure you have a strong and stable wifi connection. If you have a slow or unstable connection, videos can take a little longer to load. 

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Here are a few steps to try if you are experiencing loading issues.

You’ll have the best luck using Google Chrome or Mozilla Firefox on a computer, rather than a tablet or mobile device. While Internet Explorer can get the job done, we find that our students have the best luck with these two browsers. Please note that DriversEd.com courses are not compatible with Safari.

• Need to download Google Chrome? Check out this article.
• Need to download Firefox? Check out this article. 

 

Still stuck? Try and force a refresh.

You’ll have the best luck using Google Chrome or Mozilla Firefox on a computer, rather than a tablet or mobile device. While Internet Explorer can get the job done, we find that our students have the best luck with these two browsers. Please note that DriversEd.com courses are not compatible with Safari.

• Using a Windows computer? Press Ctrl + Shift + R
• Using a Mac? Press Command + Shift + R

That didn't work? Try clearing your cache & cookies.

Sounds delicious, but don't worry - this is an important troubleshooting step! It allows your browser to function more efficiently, and often helps to resolve any glitches you might be experiencing in the course.

Click here for help on Chrome and click here for help on Firefox.