1. DriversEd.com
  2. Contact Us and Alerts
  3. Contact Us and Alerts

Menu

Articles in this section

We’ve been monitoring the novel coronavirus as it affects our communities. Our hearts go out to the individuals impacted. The health and safety of our students and employees has been and will continue to be our highest priority. 

As an online education provider we will continue to be available to assist our students. Our support team availability will undergo adjustments. Our email and phone support remain operational, but please be aware we are experiencing tremendously high volumes. For non-urgent help, please send an email to info@driversed.com and we will get back to you in 3-5 business days.

We appreciate your patience as we move forward during this challenging time. We hope to continue assisting our students in achieving their licensing goals.

DriversEd.com Updates

Summer Update - starting in June and expecting to continue through September, we are experiencing extremely high volumes. We have limited phone support hours, and are working hard to serve every student with care. We respond to every student contact that we receive, and we are currently averaging 5-7 business days to respond. We appreciate your patience and understanding during this unprecedented time. 

Update 5-26-20 - Our Houston office has officially reopened to safely allow our certificate team to resume certificate processing. The team is working tirelessly to get through the backlog of certificates, so while you may still see some delays in processing, rest assured your certificate will be on its way to you soon. 

Update 5-20-2020 – We are again working on re-opening our Houston processing center and will update this page as soon as we have dates in which certificate services will resume. We do expect this to happen over the next week. We want to ensure all safety measures are in place and we only resume operations once it is safe for our employees. Thank you for your patience.

Update 5-4-2020 – On Saturday 5-2-2020 the shelter in place order for Harris county was extended until May 20, 2020. Based on the order we have had to change our plans for re-opening our offices to be in line with the county order and ensuring our employees are as safe as possible. Thank you again for your patience during the challenging time. 

Update 5-1-2020 – We are working on re-opening our Houston processing center and will update this page as soon as we have dates in which certificate services will resume. We do expect this to happen over the next week. We want to ensure all safety measures are in place and we only resume operations once it is safe for our employees. Thank you for your patience.

Update 3-25-2020: Ensuring we do our part we must abide by the shelter in place order and shut down our certificate processing center. This will only impact printed and mailed certificates. We will resume mail as soon as the order is lifted for our team in Houston. All Electronic certificates will not be affected. 

Texas DPS Update 5/21/20

Governor Abbott announced today that the Texas Department of Public Safety (DPS) will begin a phased opening of driver license offices starting May 26th with limited service offerings. As part of this opening plan, DPS will launch a statewide driver license (DL) appointment system that allows customers to book appointments up to six months in advance. The limited services being offered will be by appointment only.

The four-phase plan for the opening of driver license offices is as follows:

  • Phase 1: Offices in DPS’ Northwest and West Texas regions will reopen with limited services beginning May 26, 2020. Customers who currently do not possess a Texas DL, CDL, learner permit or ID card, as well those who are in need of a drive test, can begin scheduling appointments in these two regions on May 22 at 1 p.m. 
  • Phase 2: Offices in DPS’ South and Central Texas regions will reopen with limited services beginning May 29, 2020. Customers who currently do not possess a Texas DL, CDL, learner permit or ID card, as well those who are in need of a drive test, can begin scheduling appointments in these two regions on May 26 at 1 p.m.
  • Phase 3: Offices in DPS’ North and Southeast Texas regions will reopen with limited services beginning June 3, 2020. Customers who currently do not possess a Texas DL, CDL, learner permit or ID card, as well those who are in need of a drive test, can begin scheduling appointments in these two regions on May 29 at 1 p.m.
  • Phase 4 will allow customers to schedule an appointment for all DL office transactions anywhere in the state and is expected to begin midsummer. DPS will announce details on this phase at a later date. Extension for expiration dates will remain in effect until phase 4 is implemented.

State Regulatory Updates

  • 6-3-20 - Florida DHSMV reopening
  • 5-7-20 - The Idaho Transportation Department has issued a temporary waver that allows students to attend online classes without the need to first obtain a driver’s training permit. This waiver does not allow students to participate in the driving instruction portion of the class without a driver’s training permit, but it does mean you can now sign up for and complete our Idaho Teen Driving Course online without first getting a permit. To do so, please enter any series of numbers into the permit field upon sign up. This will allow you to bypass the permit requirement and begin the course!